LEGAL

Privacy Policy

Last updated: July 2026

True Virgin Beauty Bar ("we", "us", "our") operates this website and booking system to provide hair and beauty services and hair extension products in Portmore, Jamaica. This policy explains what personal information we collect from you, why we collect it, how we protect it, and the choices and rights you have. By using this site or booking an appointment with us, you agree to the practices described here.

1. Information we collect

We collect information you give us directly, including:

Booking details — your name, phone number, email address, and any notes you add about your appointment (e.g. hair condition, allergies, or preferences).
Account information — if you create a customer account, your name, email, phone number, and a password (stored securely; we never see or store your password in plain text).
Payment-related information — the payment method you choose (online or bank transfer), and, if you pay by bank transfer, the confirmation screenshot you upload so we can verify your payment. We do not collect or store full card numbers or banking credentials ourselves; online payments are handled through a secure third-party payment processor.
Hair bundle orders — the same booking and payment-related details above, for standalone product orders.
Communications — messages you send us, such as questions or requests related to a booking or order.

We also automatically collect limited technical information through our hosting and infrastructure providers (such as IP address, browser type, and general usage logs) for security and to keep the site running reliably.

2. How we use your information

To create, confirm, reschedule, and manage your appointments and orders.
To send you booking-related emails: confirmations, pending-verification notices, reschedule and cancellation notices, and appointment reminders (24 hours and 1 hour before your appointment).
To verify bank transfer payments against the screenshot you provide, before confirming a pending appointment or order.
To respond to your questions and provide customer service.
To maintain the security, integrity, and proper functioning of our booking system.
To meet legal, tax, and accounting obligations.

We do not sell your personal information, and we do not use it for advertising or marketing profiling.

3. How we store and protect your information

Your information is stored in a secured database with access restricted to authorized staff who need it to manage bookings and orders. Payment confirmation screenshots are stored in a private file storage system that is never publicly accessible — each one can only be viewed by staff through a time-limited, authenticated link generated at the moment it's needed. While no online system can be guaranteed completely secure, we take reasonable technical and organizational measures to protect your information against unauthorized access, loss, or misuse.

4. Third-party service providers

We use a small number of trusted third-party providers to run this site, who process personal information on our behalf and only for the purposes described in this policy:

Supabase — our database, authentication, and secure file storage provider.
Resend — our transactional email provider, used to send booking and order-related emails.
Vercel — our website hosting provider.

These providers are contractually and technically restricted from using your information for their own purposes.

5. Your rights

Jamaica's Data Protection Act, 2020 gives you rights over your personal information, including the right to:

Ask us what personal information we hold about you and request a copy of it.
Ask us to correct information that is inaccurate or incomplete.
Ask us to delete your personal information, subject to any legal or accounting reasons we may need to keep certain records.
Withdraw consent for optional communications at any time.

To exercise any of these rights, contact us using the details at the bottom of this page. If you're not satisfied with our response, you have the right to complain to Jamaica's Office of the Information Commissioner.

6. Data retention

We keep booking, order, and payment-verification information for as long as needed to provide our services, resolve disputes, and meet our legal and accounting obligations, after which it is deleted or anonymized.

7. Children's privacy

Our services are intended for adults. We do not knowingly collect personal information from children.

8. Changes to this policy

We may update this policy from time to time, for example as our services change. The "Last updated" date at the top of this page will reflect the most recent revision. Continued use of the site after a change means you accept the updated policy.

9. Contact us

If you have questions about this policy or how we handle your information, contact us:
Shop #26, 16 West Trade Way, Portmore
+1 876 488 5793 · truevirginbeautybar@gmail.com